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Expert advice and thought leadership on AI integration, automation, and digital transformation.
Development · June 26, 2026 · 11 min read
Ship Fast, Stay Safe: AI Prototyping That Survives Production
From vibe-coded demo to production-grade — the discipline that separates AI prototypes that survive real users from the ones that break in front of customers.
AI & Automation · June 26, 2026
Intercom Fin vs Custom AI Chatbots: Which Wins for Customer Service?
A practitioner's comparison of Intercom Fin and bespoke AI chatbots for customer service — total cost, time-to-value, maintenance, and why most Swiss SMEs are better off with a managed platform.
AI & Automation · June 18, 2026
The $5 Body Scan: What Midjourney's Medical Bet Says About Where Healthcare Is Going
Midjourney is building a full-body scanner you step into like a hot spring — 60 seconds, no radiation, a few dollars a scan. Strip away the launch theatrics and there's a real signal about where healthcare is going.
AI Integration · June 13, 2026
Claude Fable 5 Disabled by US Government: What It Means for Your AI Customer Service
On June 12, 2026, Anthropic pulled Claude Fable 5 and Mythos 5 overnight on government orders. Here's what happened, why it matters for European businesses, and what resilient AI customer service actually looks like.
AI Integration · May 24, 2026
Fin Speaks 45 Languages. Your Help Center Doesn't.
Most Intercom users enable multilingual Fin, see "45 languages supported," and assume their support is covered in every market they serve. There's a gap between what Fin translates automatically and what it doesn't — and it's quietly affecting every answer Fin gives outside your default language.
SEO · May 19, 2026
Lovable's New SEO Feature, Tested Two Ways — and the Part Curl Can't See
I almost wrote a different post. Curl said Lovable's new discoverability suite did nothing. A second test — and an email to Lovable support — showed two mechanisms running side by side, and why one of them is invisible by design.
Development · April 20, 2026
Lovable Just Shipped SSR. Here's What It Solves, and What It Doesn't.
Lovable quietly migrated to TanStack Start with full server-side rendering. The SEO and GEO problem that was about to push me off the platform is solved — for new projects. Existing projects are a different story.
AI Integration · April 8, 2026
Eoghan Said "Fin for Dentists." He's Right. Here's What That Actually Means.
Intercom launched the Fin API Platform with $250K/year contracts and Apex — a specialized LLM outperforming GPT-5.4 and Opus 4.5. But the real story isn't the model. It's the vertical implementation gap.
AI Integration · March 30, 2026
Intercom Monitors: Completing the Observability Loop for AI Support
Intercom's Monitors feature closes the Analyze phase of the Fin flywheel — bringing structured, repeatable QA to AI-powered support at scale. Here's what it means for your operation.