AI Customer Agents Built for the Future of Customer Experience
We deploy Fin, Intercom's AI Customer Agent, and build the content, workflows, and integrations that make it actually work — across support, sales, onboarding, and ecommerce.
What We Do
We deploy Fin as a full Customer Agent and build everything around it — knowledge base, automations, multilingual content, and integrations — so your team handles less and your customers get more.
Every project starts with one goal:
Cut the noise. Simplify the workflow. Let Fin handle the rest.
We work with your existing tools
Our Core Services
A complete audit of your customer journey and content architecture. We identify where Fin can have the biggest impact — and build your 90-day roadmap.
Starting at CHF 2,900
Book Your AuditWe deploy your complete Fin Customer Agent — knowledge base, configuration, workflows, and integrations — built and tested across support, sales, onboarding, and ecommerce.
CHF 9,500 – 22,000
Fin resolves up to 71% of customer conversations — we build the foundation that makes that possible.
Let's Build ItWhen you need API-level workflows, multilingual Fin configurations, multi-brand deployments, or complex integrations — we build it.
From CHF 25,000+
Request a QuoteContinuous improvement to keep your Fin Customer Agent performing — as your product evolves, your knowledge base grows, and new roles are added.
Specialized Service Pages
Explore our dedicated service offerings with detailed information, pricing, and implementation processes
- • 3 customizable tiers (Essential, Professional, Premium)
- • Complete design and development packages
- • SEO optimization and analytics
- • Ongoing maintenance and support
- • Complete workspace setup and configuration
- • Custom workflows and automation
- • Third-party integrations (CRM, ticketing, etc.)
- • Team training and ongoing support
- • Crowdin implementation & integration
- • AI-powered translation workflows
- • Multilingual knowledge base sync
- • Ongoing localization management
- • Tutorial videos for product features
- • Explainer videos for complex workflows
- • Micro-how-to's for quick wins
- • Professional editing & fast turnaround
- • AI-accelerated development workflows
- • Full-stack web applications
- • Code review & architecture consulting
- • Training & mentorship sessions
Meet Fin
Intercom's AI Customer Agent
Intercom Fin: The New Standard for Automated Customer Experience
Fin isn't a chatbot — it's a full Customer Agent handling support, sales, onboarding, and ecommerce.
We deploy and tune it for your business.
What Fin does:
- Handles support, sales, onboarding, and ecommerce
- Resolves up to 71% of conversations automatically
- Procedures for multi-step, complex workflows
- Test with simulations before going live
- Omnichannel — chat, email, voice, WhatsApp, Slack
What we implement:
- Fin Customer Agent setup & configuration
- Procedure design (refunds, account checks, onboarding flows…)
- Knowledge structuring for AI performance
- Workflow automation & escalation logic
- Team training & Fin governance
- Reporting dashboards (accuracy, resolution rate, CX metrics)
Why Content Architecture Matters More Than AI Features
Install AI chatbot
Point it at existing docs
Wonder why it gives poor answers
Abandon after 3 months
Audit knowledge gaps
Rebuild content architecture
Implement AI on solid foundation
Optimize based on real interactions
“We're one of the few consultancies led by a technical communicator with AI implementation experience. That's not a nice-to-have — it's why our Fin deployments actually resolve conversations while others just deflect them.”
Content Strategy
The foundation
AI Configuration
Built on that foundation
Continuous Improvement
Mandatory optimization retainers
How It Works
We discuss your goals and current challenges.
We identify bottlenecks and automation opportunities.
We deploy Fin, build the knowledge base, configure workflows, and set up integrations.
Everything is tested with your team before going live.
We track key metrics and continuously improve performance.
Optional Add-Ons
Enhance your project with these additional services
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Frequently asked questions
Everything you need to know before deploying your AI Customer Agent.
Still have questions? Get in touch
Ready to deploy your AI Customer Agent?
From first question to closed deal — we handle the full Fin deployment so your team can focus on growth.