Terms of Service
Agreement to Terms
Welcome to dot2.solutions. By accessing or using our website, services, or products ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Services.
Description of Services
dot2.solutions provides AI-driven SaaS integration and optimization services for businesses, including but not limited to:
- AI and automation tool integration
- Custom software development and implementation
- SaaS optimization and consulting services
- Technical support and maintenance
- Training and documentation
- Project management and delivery
We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time without prior notice, except for pricing changes which are subject to the notice period specified in Section 6.4.
Account Registration and Security
3.1 Account Creation
To access certain features of our Services, you may be required to create an account. You agree to:
- Provide accurate, current, and complete information
- Maintain and update your information to keep it accurate
- Maintain the security of your password and account
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorized use
3.2 Account Termination
We reserve the right to suspend or terminate your account at any time for violations of these Terms, fraudulent activity, or for legitimate business reasons including but not limited to non-payment, security concerns, or extended inactivity.
Acceptable Use Policy
Prohibited Activities
- Violate any applicable laws, regulations, or third-party rights
- Transmit harmful, offensive, or inappropriate content
- Interfere with or disrupt the Services or servers
- Attempt unauthorized access to systems or networks
- Engage in any form of automated data collection (scraping, crawling)
- Impersonate any person or entity
- Upload viruses, malware, or malicious code
- Engage in any activity that could harm our reputation
- Reverse engineer or attempt to extract source code, except where permitted for interoperability purposes under applicable Swiss or EU law
- Resell or redistribute our Services without authorization
Intellectual Property Rights
5.1 Our Intellectual Property
All content, features, and functionality of our Services, including but not limited to text, graphics, logos, code, and software, are the exclusive property of dot2.solutions or our licensors and are protected by copyright, trademark, and other intellectual property laws.
5.2 Limited License
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for your internal business purposes, subject to these Terms.
5.3 Client Content
You retain all rights to content, data, and materials you provide to us ("Client Content"). By providing Client Content, you grant us a license to use, modify, and process it solely for the purpose of providing our Services.
Payment Terms
6.1 Fees and Billing
Fees for our Services are specified in your project agreement or subscription plan. You agree to pay all fees according to the payment terms. All fees are non-refundable unless otherwise specified in writing.
6.2 Payment Methods
We accept payment via credit card, bank transfer, or other methods as agreed upon. You authorize us to charge your payment method for all fees incurred.
6.3 Late Payments
6.4 Early Termination of Annual Subscriptions
If you terminate an annual subscription before the end of the subscription period, a pro-rata refund may be issued minus a 20% administrative fee. For full details on refund eligibility and calculation, see our Refund & Cancellation Policy, Section 6.
6.5 Price Changes
We reserve the right to modify our pricing with at least 30 days' notice for existing customers. Continued use of Services after price changes constitutes acceptance of the new pricing.
6.6 Minimum Service Commitment for Implementation Projects
The minimum commitment period begins after the completion of the initial implementation phase. During this 3-month period, we provide continuous optimization, performance monitoring, workflow adjustments, knowledge base refinements, and proactive issue resolution to ensure your automation system operates effectively and delivers the expected return on investment.
After the completion of the 3-month minimum commitment period, you may:
- Continue with monthly retainer services
- Adjust your service level or plan
- Terminate ongoing services with appropriate notice as specified in your agreement
Payment terms for the minimum commitment period are outlined in your project agreement. This requirement is communicated during the sales process and documented in all project proposals and agreements. The minimum commitment ensures that both parties invest adequate time and resources to achieve successful, sustainable automation outcomes.
Service Level Agreement (SLA)
Service availability and performance guarantees are specified in separate Service Level Agreements for applicable service plans. We strive to maintain high availability but cannot guarantee uninterrupted access to our Services.
Scheduled maintenance windows will be communicated in advance when possible. Emergency maintenance may occur without prior notice.
Data Protection and Privacy
You are responsible for ensuring that any personal data you provide or process through our Services complies with applicable privacy laws, including GDPR and nFADP.
For B2B clients requiring formal data processing documentation under GDPR or nFADP, a Data Processing Agreement (DPA) is available upon request.
Confidentiality
Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the course of our business relationship. This obligation survives termination of these Terms.
Confidential information does not include information that:
- Is or becomes publicly available through no breach of these Terms
- Is rightfully received from a third party without confidentiality obligations
- Is independently developed without use of the confidential information
- Is required to be disclosed by law or court order
Warranties and Disclaimers
10.1 Service Warranty
We warrant that our Services will be performed in a professional and workmanlike manner consistent with industry standards. This warranty is limited to a period of 90 days from service delivery.
10.2 Disclaimer
Important Notice
To the extent permitted by applicable Swiss law, and except as expressly provided in these Terms, our Services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied.
To the extent permitted by applicable law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. This disclaimer does not affect any mandatory warranty rights provided under the Swiss Code of Obligations (Art. 197 et seq. CO).
We do not warrant that:
- Our Services will meet your specific requirements
- Our Services will be uninterrupted, timely, secure, or error-free
- Results obtained from our Services will be accurate or reliable
- Any errors will be corrected
Limitation of Liability
Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall dot2.solutions, its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, arising out of or related to your use of our Services.
Our total liability for any claims arising out of or related to these Terms or our Services shall not exceed the amount paid by you to us in the twelve (12) months preceding the claim.
Nothing in these Terms excludes or limits liability for intentional misconduct (dol) or gross negligence (faute grave) as required by Article 100 of the Swiss Code of Obligations (CO). The limitations set forth above apply only to the extent permitted by applicable Swiss law.
Indemnification
You agree to indemnify, defend, and hold harmless dot2.solutions and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:
- Your violation of these Terms
- Your violation of any applicable law or regulation
- Your violation of any third-party rights
- Your use of our Services
- Content you provide to us
Term and Termination
13.1 Term
These Terms remain in effect while you use our Services or maintain an account with us.
13.2 Termination by You
You may terminate your account and these Terms at any time by ceasing use of our Services and contacting us to close your account. You remain responsible for all fees incurred prior to termination.
13.3 Termination by Us
We may terminate or suspend your access to our Services immediately, without prior notice, for any reason, including:
- Violation of these Terms
- Non-payment of fees
- Fraudulent, abusive, or illegal activity
- Extended period of inactivity
- Other legitimate business reasons
13.4 Effect of Termination
Upon termination:
- Your right to use our Services immediately ceases
- You must pay any outstanding fees
- We will retain your account data for a period of 90 days following termination, during which you may request export of your data. After this 90-day period, your data will be permanently deleted in accordance with GDPR and nFADP requirements
- Sections of these Terms that by their nature should survive will remain in effect
Third-Party Services and Links
Our Services may integrate with or link to third-party services, applications, or websites. We are not responsible for the content, functionality, or practices of any third-party services. Your use of third-party services is subject to their respective terms and conditions.
We may use third-party service providers to facilitate our Services, including payment processing, hosting, analytics, and communication services.
Dispute Resolution
15.1 Informal Resolution
15.2 Mediation and Arbitration
Any dispute arising out of or relating to these Terms or our Services shall first be attempted to be resolved through mediation. If mediation is unsuccessful, disputes shall be resolved through binding arbitration in accordance with the Swiss Rules of International Arbitration. The arbitration shall take place in Zurich, Switzerland, and shall be conducted in English. The arbitral award shall be final and binding, and judgment on the award may be entered in any court having jurisdiction.
For non-arbitration matters or where arbitration is not applicable, the competent courts at the registered seat of dot2.solutions (Yverdon-les-Bains, Switzerland) shall have exclusive jurisdiction, subject to any mandatory legal venue provisions.
15.3 Individual Proceedings
You agree that any dispute resolution proceedings will be conducted only on an individual basis between the parties. This clause reflects the bilateral nature of the arbitration agreement and does not constitute a waiver of any procedural rights available under Swiss law.
Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of material changes by:
- Posting the updated Terms on our website
- Updating the "Last Updated" date
- Sending an email notification to your registered email address
- Displaying a notice on our Services
General Provisions
17.1 Entire Agreement
These Terms, together with our Privacy Policy and any additional agreements, constitute the entire agreement between you and dot2.solutions regarding our Services.
17.2 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
17.3 Waiver
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
17.4 Assignment
You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.
17.5 Force Majeure
We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
17.6 Notices
All notices under these Terms shall be in writing and delivered via email to the contact addresses provided by each party. Notices to you may also be provided through our Services.
17.7 Governing Law
These Terms shall be governed by and construed in accordance with the substantive laws of Switzerland, excluding its conflict of law provisions and excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
Contact Information
Legal Business Name: dot2.solutions Christopher Boerger
UID: CHE-283.163.161
Zefix-ID: 1739322
If you have any questions about these Terms or our Services, please contact us: