Disclaimer

Information Accuracy

While we strive to provide accurate and up-to-date information on our website and through our services, we make no representations or warranties of any kind, express or implied, about:

• The completeness, accuracy, or reliability of information
• The availability or functionality of services
• The suitability for any particular purpose
• The absence of errors or interruptions

"As Is" Service Provision

To the extent permitted by applicable Swiss law, our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Uninterrupted or error-free operation

This disclaimer does not affect any mandatory warranty rights provided under the Swiss Code of Obligations (Art. 197 et seq. CO).

No Warranty

We do not warrant that:

• Services will meet your specific requirements
• Results will be achieved in any particular timeframe
• All errors or defects will be corrected
• Services will be compatible with all systems or platforms

Not Legal Advice

Information provided through our services, website, or communications does not constitute legal advice. We are not a law firm and do not provide legal services. For legal matters:

• Consult a qualified attorney licensed in your jurisdiction
• Do not rely on our content for legal decisions
• Seek independent legal counsel for contracts and compliance

Not Financial Advice

Any financial information, cost estimates, or ROI projections are for informational purposes only and do not constitute financial advice. We recommend:

• Consulting with a certified financial advisor
• Conducting your own financial due diligence
• Verifying all financial projections independently

Not IT Security Certification

While we implement security best practices, our services do not provide security certification, guarantee, or audit. For comprehensive security:

• Engage certified security professionals
• Conduct independent security audits
• Implement your own security measures

Professional Consultation

We strongly recommend consulting appropriate professionals (legal, financial, technical, or otherwise) for decisions related to your business operations, compliance, and strategy.

No Responsibility for Third-Party Integrations

Our services integrate with various third-party platforms (Intercom, Slack, Zapier, etc.). We are not responsible for:

• Third-party service availability or downtime
• Changes to third-party APIs or features
• Third-party pricing or terms changes
• Data loss or security issues with third-party services
• Third-party service performance or quality

External Links Disclaimer

Our website may contain links to external websites not operated by us. We have no control over and assume no responsibility for:

• Content, privacy policies, or practices of third-party sites
• Products or services offered by external sites
• Accuracy or reliability of information on external sites

Partner Services

When we recommend or partner with third-party service providers:

• We do not endorse or guarantee their services
• You contract directly with those providers
• We are not liable for their actions or omissions
• Any disputes are between you and the provider

No Guarantee of Uptime

While we strive for high availability, we do not guarantee:

• 100% uptime or uninterrupted access
• Absence of technical issues or bugs
• Specific response times for support
• Compatibility with all devices or browsers

Maintenance Windows

We may perform scheduled or emergency maintenance that may result in:

• Temporary service interruptions
• Limited functionality during maintenance
• Delayed processing of tasks or workflows

Force Majeure Events

We are not liable for service disruptions caused by events beyond our control, including:

• Natural disasters, epidemics, or pandemics
• War, terrorism, or civil unrest
• Government actions, laws, or regulations
• Internet service provider failures
• Power outages or infrastructure failures
• Cyberattacks or DDoS attacks

No Guaranteed Results

While we aim to deliver high-quality services and implementations, we cannot guarantee:

• Specific business outcomes or results
• Increased revenue, efficiency, or productivity
• Cost savings or ROI
• User adoption rates or satisfaction
• Integration success with all systems

Performance Varies

The performance and effectiveness of our services depend on various factors including:

• Your existing systems and infrastructure
• Quality and completeness of data provided
• User adoption and training
• Business processes and workflows
• Third-party service performance
• Internet connectivity and bandwidth

Client Cooperation Required

Successful implementation and results require:

• Timely provision of information and access
• Clear communication of requirements
• Availability of key stakeholders
• Testing and feedback during implementation
• Proper training and onboarding of users

Best Efforts Security

While we implement industry-standard security measures, we cannot guarantee:

• Absolute security or prevention of all breaches
• Protection against all cyber threats
• Zero risk of unauthorized access
• Complete elimination of vulnerabilities

Shared Responsibility Model

Security is a shared responsibility. Clients are responsible for:

• Securing their own credentials and access
• Implementing internal security policies
• Training employees on security best practices
• Promptly reporting security incidents
• Maintaining secure devices and networks

Data Protection Obligations

Clients must ensure:

• Compliance with applicable data protection laws
• Obtaining necessary consents for data processing
• Providing accurate data subject information
• Respecting data retention and deletion requirements

Estimates Are Approximate

Price estimates and project timelines provided are approximate and subject to change based on:

• Actual scope discovered during implementation
• Changes to requirements or specifications
• Technical challenges encountered
• Third-party service costs or limitations
• Additional features or customizations requested

Final Pricing in Written Agreements

Only written agreements, contracts, or statements of work constitute binding commitments. Verbal estimates, preliminary quotes, or informal communications are not binding.

Project Scope Variations

Additional charges may apply for:

• Scope changes or additions
• Extra revisions beyond agreed limits
• Rush delivery or expedited timelines
• Additional integrations or custom development
• Post-implementation support beyond agreed period

Blog Posts and Articles

Content on our blog represents opinions and experiences as of the publication date:

• Information may become outdated
• Opinions are not professional advice
• Examples are illustrative, not prescriptive
• Results described may not be typical

Technical Documentation

Technical guides and documentation:

• May not cover all scenarios or use cases
• Assume certain technical knowledge
• May be updated without notice
• Should be verified for your specific situation

Website Content Updates

We reserve the right to:

• Modify or remove content at any time
• Update information without prior notice
• Correct errors or inaccuracies
• Change service descriptions or features

Typographical Errors

We are not responsible for typographical or pricing errors on our website. We reserve the right to correct any errors and refuse or cancel orders placed based on incorrect information.

Results May Vary

Client testimonials and case studies represent individual experiences and results. Your results may differ significantly based on:

• Your specific business context
• Industry and market conditions
• Implementation quality and timing
• Available resources and budget
• User adoption and engagement

Not Typical Results

Testimonials and case studies often highlight exceptional outcomes and should not be considered typical or representative of average results.

Specific Client Circumstances

Results showcased are specific to particular clients' situations, which may include:

• Unique market positions or advantages
• Substantial existing resources or infrastructure
• Exceptional team capabilities
• Favorable timing or market conditions

Past Performance Disclaimer

Past performance, whether ours or our clients', is not indicative of future results. Success in one project does not guarantee success in another.

Right to Modify Services

We reserve the right to:

• Modify service features or functionality
• Update pricing and service tiers
• Introduce new services or discontinue existing ones
• Change terms, policies, or agreements

Feature Deprecation

We may deprecate or remove features that are:

• No longer sustainable or supported
• Replaced by improved alternatives
• Underutilized or redundant
• Dependent on discontinued third-party services

Migration Support

When making significant changes, we strive to:

• Provide advance notice when possible
• Offer migration paths or alternatives
• Support transition during reasonable periods
• Communicate changes clearly

For comprehensive information about limitation of liability, indemnification, and dispute resolution, please refer to our Terms of Service.

Swiss Law Limitations

To the maximum extent permitted by Swiss law, we shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Business interruption
• Costs of substitute services

Maximum Liability Cap

Our total liability for any claims arising from or related to our services shall not exceed the amount paid by you for services during the 12 months preceding the claim, as detailed in our Terms of Service.

Mandatory Liability

Nothing in this Disclaimer excludes or limits liability for intentional misconduct (dol) or gross negligence (faute grave) as required by Article 100 of the Swiss Code of Obligations (CO). The limitations set forth above apply only to the extent permitted by applicable Swiss law.

This Disclaimer shall be governed by and construed in accordance with the substantive laws of Switzerland, excluding its conflict of law provisions and excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

For any disputes arising out of or in connection with this Disclaimer, the competent courts at the registered seat of dot2.solutions (Yverdon-les-Bains, Switzerland) shall have exclusive jurisdiction, subject to any mandatory legal venue provisions.