We Make
Work for You.
Your certified Fin Customer Agent experts in Switzerland — from deployment to scale. We handle the complexity so you get results.
What We Do
AI-Driven Intercom Implementations Built for Scale
As your Intercom consultant in Switzerland, we deploy Fin as a full Customer Agent handling support, sales, onboarding, and ecommerce — configured, tuned, and optimised for Swiss companies.
Everything you need to operate with clarity.
Consulting Services for Fin by Intercom
Swiss expertise for AI-powered customer support transformation. From strategy to optimization, we guide you at every stage of your Fin journey.
Strategy & Discovery
Fin readiness assessment, knowledge base audit, automation opportunity mapping, and ROI projections.
Implementation & Configuration
Full Fin setup, procedure design & workflows, knowledge architecture, and integration setup.
Training & Enablement
Team onboarding workshops, governance best practices, documentation & playbooks, and ongoing coaching.
Optimization & Support
Performance monitoring, AI accuracy tuning, continuous improvement, and priority support.
Next-Generation Customer Experience
Harness the power of advanced AI, seamless omnichannel communication, and intelligent automation to transform how you serve customers
Your Swiss Intercom consultant implements these features for you — fully configured, documented, and optimized for your team.
See Fin in Action
Click any question below to chat with our AI assistant powered by Intercom Fin.
Hi there! 👋
How can we help?
Suggested for you:
Queries resolved instantly
Always available support
Average response time
Fin works with any helpdesk
We set up Fin with your existing helpdesk or as part of the Intercom Customer Service Suite—with support for additional platforms and custom channels.
Set up in under an hour.
Integrates into your current support channels—tickets, email, live chat, and more.
Follows your existing assignment rules, automations, and reporting.
Escalates to agents in your preferred inbox.
Industry-Leading Efficiency
Reference price
For chat and email support. Intercom's Fin sets the industry standard with significantly lower costs compared to traditional support, delivering instant, accurate responses 24/7.
Traditional Support vs Fin
See the dramatic improvements companies achieve when they upgrade to Fin
See the difference at a glance
Long wait times, limited availability, and higher operational costs
Instant responses, 24/7 availability, and dramatically reduced costs
Calculate Your Potential Savings
See how much you could save by implementing Intercom Fin in your support operations
Percentage of tickets automatically resolved by Fin AI
58.9% cost reduction
6281% ROI in first year
78.6% faster resolution
With your current team – or flexibly scale as your business grows
Current State
With Fin
350 tickets (70%) handled automatically by Fin AI
Fin cost: $347 (350 resolutions × $0.99)
Core Packages
Choose the package that fits your needs. All prices are one-time implementation fees.
We audit your Intercom workspace, analyze Fin AI opportunities, and deliver a clear 90-day action plan. Perfect if you want to leverage AI but aren't sure where to start.
- Intercom workspace audit
- Fin AI readiness assessment
- Knowledge base structure review
- Top 20 automation opportunities identified
- 90-minute strategy workshop
- Action roadmap (PDF + Notion board)
End-to-end Intercom setup with Fin AI that reduces repetitive workload by up to 71%. Transform from reactive support to intelligent automation.
- Everything in Blueprint
- Complete Intercom workspace setup
- Full Fin AI agent configuration
- Knowledge base rebuild (20–40 articles)
- AI workflow automation (10+ workflows)
- Ticket routing + SLAs + macros
- CRM & third-party integrations
- Team onboarding & documentation
When standard setup isn't enough — we design custom Fin procedures, multi-brand configurations, and API integrations for enterprise-level automation.
- Custom Fin procedures & workflows
- API development & custom integrations
- Multi-brand, multi-language setup
- Advanced AI semantic search
- Custom analytics dashboards
- Dedicated support channel
- Quarterly optimization sessions
* Monthly Intercom subscription fees apply separately
All implementation packages include ongoing email support for the specified period
Ongoing Optimization & Retainers
Fin AI is never "set and forget." We help you continuously optimize, evolve, and maximize your Intercom + Fin investment.
A mandatory 3-month partnership for long-term stability and real results
Once your automation system is live, it needs continuous care to stay efficient. That's why all our implementation projects require a minimum 3-month optimization retainer.
This ensures:
- Your workflows stay healthy
- AI performance improves every month
- Your knowledge base stays accurate
- Your team gets fast, reliable support
- Issues are fixed before they become problems
This is not a "nice to have" — it's the key to making automation actually work over time.
2h optimization + priority support
- Monthly Fin optimization review
- Priority email support
- Minor workflow adjustments
- Performance monitoring
4h optimization + monthly strategy
- Bi-weekly Fin optimization sessions
- Monthly strategy call
- Workflow & AI improvements
- New automation ideas
- Priority Slack support
8h optimization + quarterly reviews
- Weekly Fin optimization sessions
- Quarterly strategy reviews
- Proactive AI improvements
- Custom integration support
- Dedicated Slack channel
- Continuous measurement & tuning
Your Implementation Journey
From setup to optimization — here's how we ensure your success
Setup & Launch
- Workspace configuration
- AI training & KB setup
- Workflow automation
- Team training
- Go live
Foundation (Optimization Phase - Included)
- Monitor real-world performance
- Fix edge cases as they appear
- Refine AI responses
- Adjust workflows based on actual usage
Enhancement (Optimization Phase - Included)
- Add new automation patterns
- Expand KB coverage
- Improve accuracy based on data
- Integrate team feedback
Scaling (Optimization Phase - Included)
- Scale successful patterns
- Identify new opportunities
- Build expansion roadmap
- Measure ROI & results
Setup & Launch
- Workspace configuration
- AI training & KB setup
- Workflow automation
- Team training
- Go live
Foundation (Optimization Phase - Included)
- Monitor real-world performance
- Fix edge cases as they appear
- Refine AI responses
- Adjust workflows based on actual usage
Enhancement (Optimization Phase - Included)
- Add new automation patterns
- Expand KB coverage
- Improve accuracy based on data
- Integrate team feedback
Scaling (Optimization Phase - Included)
- Scale successful patterns
- Identify new opportunities
- Build expansion roadmap
- Measure ROI & results
Month 4+: Optional Ongoing Optimization
You decide: Continue month-to-month (CHF 650-2,400), switch tiers, or pause
Result: Up to 71% reduction in repetitive support work, maintained and optimized
Add-On: Scalability & Migration
Migrating from Zendesk, Freshdesk, or HelpScout?
We support full migration including workflows, triggers, content, tagging structure, automations, and analytics.
Our Implementation Process
A proven step-by-step approach to successful Intercom deployment
Frequently Asked Questions
Everything you need to know about our Intercom implementation services
Ready to deploy your Fin Customer Agent?
From first question to closed deal — let's build and deploy your Fin Customer Agent for the Swiss market.
Fin's average end-to-end resolution rate has grown from 23% to 71% since launch, across real customer deployments.
At Lightspeed, Fin is now involved in 99% of support conversations and resolves up to 65% end-to-end — including complex queries.
A baseline Fin setup runs in under an hour. We handle the full implementation, knowledge base, and tuning so it actually performs.