dot2.solutions

Simple, transparent pricing — because clarity builds trust.

Every project is different, but our structure stays the same: clear scope, fixed deliverables, and no surprises.

Book a Free ConsultationView Packages

We don't hide our pricing behind a "contact us" form.

Our goal is to give you a realistic idea of what automation costs — before we even talk.

After a free 30-minute consultation, you'll receive a binding quote based on your setup and goals.

Full Pricing Details

Everything included in each package with transparent pricing

Support Automation Blueprint
Your roadmap to intelligent support
CHF 2,900
Fixed scope • 1-2 weeks

Get clarity on exactly how Fin can handle up to 71% of your customer conversations — and where the biggest wins are for your business.

What's Included
Complete Intercom audit & customer journey review
Fin AI Customer Agent readiness assessment
Knowledge base structure review
Top 20 automation opportunities ranked by ROI
90-minute strategy workshop
90-day implementation roadmap (PDF + Notion)
Ideal for: Teams with 2-15 support agents exploring automation
Timeline: 1-2 weeks
Use insights to plan your Implementation
Book Your Audit
Most Popular
Support Automation Implementation
We build your AI-powered support system from the ground up
CHF 9,500 – 22,000
Includes setup + 3-month optimization phase • 3-9 weeks setup

We build your complete Fin Customer Agent system — configured across support, sales, onboarding, and ecommerce — that actually works.

What's Included

Setup Phase (Weeks 1-4):

Everything in Blueprint
Complete Intercom workspace setup
Fin AI Agent configuration & training
Knowledge base structure (AI-optimized)
Workflow automation (8-15 workflows)
Ticket routing, SLAs & macros
CRM & website integration
Team onboarding (2-4 sessions)
Process documentation & handover
Ideal for: SaaS & scale-ups ready to transform operations
Timeline: Weeks 3-9: Setup & launch
Typical Project: CHF 15,000 – 18,000
Let's Build It
Custom Architecture & Integrations
Multi-brand systems, advanced AI workflows, API development
From CHF 25,000+
Typical range: CHF 25,000 – 60,000
Includes setup + 3-month optimization phase

Multi-brand, multilingual, custom API logic — for Swiss companies with complex products and unique customer journeys.

What's Included

Setup Phase (Weeks 1-12):

Everything in Implementation
Custom Fin AI Agent procedures & decision trees
Multi-brand or multi-language KB architecture
Advanced workflow logic (conditional, multi-step, event-driven)
Deep CRM integration (custom fields, events, data sync)
API development & custom connectors
Advanced reporting & custom dashboards
Dedicated Slack/WhatsApp support during build
Ideal for: Enterprise teams, multi-market companies, complex tech stacks requiring custom solutions
Timeline: 6-12 weeks setup + 3 months optimization (included)
Request Custom Quote

Which Package Is Right for You?

Choose the right solution based on your needs and readiness

Choose Blueprint
CHF 2,900

if:

  • You're not sure where to start
  • You need executive buy-in
  • You want ROI projections before investing
  • You want a clear roadmap first
Choose Implementation
CHF 9,500-22,000

if:

  • You're ready to automate now
  • You have 5-50 support agents
  • You use Intercom, or want Fin connected to your existing helpdesk
  • You want up to 71% workload reduction
  • You need a working system in 4-6 weeks
Choose Custom Architecture
CHF 25,000+

if:

  • You have multiple brands or languages
  • You need complex API integrations
  • You have unique workflow requirements
  • Standard solutions won't work for your needs
  • You're enterprise-scale or multi-market
Optional Add-Ons

Expand Your Automation

Enhance your implementation with additional services tailored to your needs

Knowledge Base Expansion
CHF 350 per article

Professional rewriting, AI optimization, proper structure & tagging.

Bundles available:

10 articlesCHF 3,000
20 articlesCHF 5,500
40 articlesCHF 9,900
Advanced Fin AI Agent Procedures
From CHF 3,500

Custom AI logic for complex automation scenarios.

  • Multi-intent detection & routing
  • Complex decision trees
  • Context-aware escalation patterns
  • Department-specific responses
  • Custom data lookup procedures
  • Multi-step conversation flows
Complex Integrations
From CHF 4,500

Connect Intercom/Zendesk to your entire tech stack.

  • Custom APIs & internal tools
  • Multiple CRMs with bidirectional sync
  • Data warehouses & analytics platforms
  • Multi-system workflows
  • Legacy system connectors

Ongoing Optimization Tiers

What you get after your included optimization phase ends

A mandatory 3-month partnership for long-term stability and real results

Once your automation system is live, it needs continuous care to stay efficient. That's why all our implementation projects require a minimum 3-month optimization retainer.

This ensures:

  • Your workflows stay healthy
  • AI performance improves every month
  • Your knowledge base stays accurate
  • Your team gets fast, reliable support
  • Issues are fixed before they become problems

This is not a "nice to have" — it's the key to making automation actually work over time.

Starter
CHF 650/ month
Great for: Small teams (2-5 agents) with stable automation needs
2 hours optimization per month
Monthly performance review
Priority email support (48h response)
Workflow adjustments
AI training updates
Performance monitoring
Growth
Most Popular
CHF 1,200/ month
Great for: Growing teams (5-15 agents) actively expanding automation
4 hours optimization per month
Bi-weekly strategy calls
Priority Slack/WhatsApp support (24h response)
Workflow expansion & refinements
AI procedure enhancements
Quarterly automation roadmap
Monthly performance reports
Scale
CHF 2,400/ month
Great for: Scaling teams (15+ agents) with complex, evolving needs
8 hours optimization per month
Weekly AI tuning & monitoring
Monthly strategy workshops
Custom integration support
Advanced reporting & analytics
Dedicated Slack channel
New automation opportunity identification
Priority feature requests

Your Implementation Journey

From setup to optimization — here's how we ensure your success

Weeks 1-4

Setup & Launch

  • Workspace configuration
  • AI training & KB setup
  • Workflow automation
  • Team training
  • Go live
Month 1

Foundation (Optimization Phase - Included)

  • Monitor real-world performance
  • Fix edge cases as they appear
  • Refine AI responses
  • Adjust workflows based on actual usage
Month 2

Enhancement (Optimization Phase - Included)

  • Add new automation patterns
  • Expand KB coverage
  • Improve accuracy based on data
  • Integrate team feedback
Month 3

Scaling (Optimization Phase - Included)

  • Scale successful patterns
  • Identify new opportunities
  • Build expansion roadmap
  • Measure ROI & results

Month 4+: Optional Ongoing Optimization

You decide: Continue month-to-month (CHF 650-2,400), switch tiers, or pause
Result: Up to 71% reduction in repetitive support work, maintained and optimized

Book a Free Consultation

Frequently Asked Questions

Have questions about our pricing? Find answers to the most common questions here.

Everything you need for a working system PLUS the first 3 months of optimization: Complete setup (CHF 7,000-15,000 value) + 3 months of retainer (CHF 1,950-7,200 value depending on tier) = Total: CHF 9,500-22,000. After Month 3, you continue month-to-month at your retainer tier rate.

Because automation isn't set-and-forget. Months 1-3 are when edge cases appear in real usage, AI responses need tuning, workflows need refinement, and your team learns the system. Without this phase, 80% of implementations fail. With it, 90% succeed.

We don't offer setup-only because we've seen too many clients struggle alone after launch. The optimization phase is what makes the difference between "we tried automation and it didn't work" vs. "automation cut our workload in half."

You have three options: (1) Continue month-to-month at your tier (most clients choose this), (2) Switch tiers up or down based on your needs, or (3) Pause if you're happy with the current state. No long-term commitment required.

During our Blueprint audit or initial call, we'll assess your KB needs (15 articles vs. 60 articles), workflow complexity (simple routing vs. multi-step logic), and integration requirements (standard vs. custom API). Then we'll give you an exact quote, not a range.

We recommend it for 90% of clients — it ensures we're building on solid ground and helps us understand your specific needs before implementing solutions.

Yes, the first 30-minute session is free — no obligation. We'll discuss your support challenges and help you understand what's possible.

50% upfront, 50% on delivery. Retainers are billed monthly. All payments can be made via bank transfer or invoice.

Still have questions?

Transparent, Swiss-Crafted Projects

We don't do vague quotes or endless revisions.

Every engagement comes with clear milestones, transparent pricing, and measurable outcomes.

You'll always know what's being built, when, and why.

Ready to deploy your Fin Customer Agent?

From first question to closed deal — let's scope your implementation and give you a binding quote within 48 hours.

Get Started Now

No commitments. No obligations. Just a conversation about your needs.