The Swiss Fin Customer Agent Specialist Behind Your Success
We deploy Fin as a full Customer Agent for Swiss companies — handling support, sales, onboarding, and ecommerce. Swiss precision, real results.
Why I Started dot2.solutions
Two camps. One root cause. One gap worth filling.
The two camps I kept meeting
Some companies had already invested in Intercom or Zendesk or Salesforce — but weren't getting results. The AI was running, the knowledge base was a mess, and tickets kept piling up. Others hadn't made the move yet. Still on Gmail, a static FAQ, a PDF from three years ago. Their best agent spending half the day answering the same five questions.
The gap dot2.solutions fills
Both problems share a root cause: good AI needs good content behind it. I combine 15+ years of technical communication with Fin and Intercom implementation expertise — so your Customer Agent works from day one, not month six.
Knowledge architecture built before Fin is switched on
Intercom, Fin, Zendesk, Salesforce, HubSpot — handled in-house
Mandatory 3-month optimization period included in every deployment
The Person Behind dot2.solutions
Christopher Boerger — Swiss-based, solo-founded — 15+ years building knowledge systems and customer operations for complex organisations.
Our Technical Expertise
15+ years building knowledge systems and customer operations for complex organisations across SaaS, medtech, industrial, and professional services. I kept seeing the same problem:
- good teams, bad tools
- unclear processes, knowledge buried in PDFs
- support teams drowning in repetitive questions
So I started dot2.solutions with one mission:
Help Swiss companies deploy Fin as a full Customer Agent — with the content and architecture behind it to make it actually work.
I don't chase trends. I don't overcomplicate things.
I focus on clarity, real improvements, and systems that actually work.
How We're Different
Focused, content-first, and built for the long term — not another generalist agency.
Content-first implementation
Most consultancies configure Fin and leave. We build the knowledge architecture that makes Fin accurate, reliable, and useful from day one — because good AI is only as good as the content behind it.
Long-term partnership
Every implementation includes a mandatory 3-month optimization period. We monitor performance, fix edge cases, refine Fin's responses, and improve continuously. Most clients stay with us well beyond that.
Fin Customer Agent specialists
We don't do everything for everyone. We focus on Intercom, Fin, and the content and workflow layer that makes it perform. That focus is why our deployments work where generalist agencies struggle.
Multilingual by design
Natively bilingual in French and English, and we build knowledge bases that work across German and Italian too — with Crowdin keeping every language version accurate and in sync. Fin handles 45 languages. We make sure the content matches.
Real Results from Real Clients
Published benchmarks from Fin deployments — the platform we implement for Swiss companies.
"Fin is in a completely different league. It's now involved in 99% of conversations and successfully resolves up to 65% end-to-end — even the more complex ones."
"Fin resolves the most complex queries on every channel — trained on your procedures, knowledge, and policies, then deployed across voice, email, chat, and social."
"Set up in under an hour. Integrates with your current support channels and follows your existing assignment rules, automations, and reporting."
Partners & Certifications
We hold official certifications from the platforms we recommend — so you get validated expertise, not guesswork.
Localization Expert
Workflow Partner
Frequently Asked Questions
Everything you need to know about Christopher and dot2.solutions
Still have questions? Get in touch
Ready to deploy your Fin Customer Agent?
From first question to closed deal — let's build and deploy your Fin Customer Agent for the Swiss market.