# dot2.solutions > Swiss agency automating customer support with AI agents, Intercom, and custom web apps. We help SaaS and service businesses cut ticket volume, eliminate hallucinations, and deliver instant, accurate support without losing the Swiss touch. dot2.solutions is a Swiss-based digital studio specializing in: - AI support automation (Intercom Fin, custom agents, knowledge bases) - Web development & design (TanStack, React, Lovable, Supabase) - Localization & multilingual delivery (EN / DE / FR / IT) - SEO and AI-readiness (llms.txt, structured data, SSR) Primary contact: https://dot2.solutions/contact ## Core pages - [Home](https://dot2.solutions/): Overview of services, outcomes, and how we work. - [About](https://dot2.solutions/about): Who we are, our Swiss roots, values, and team. - [Services](https://dot2.solutions/services): Full service catalog: AI automation, web, integrations. - [Pricing](https://dot2.solutions/pricing): Engagement models and indicative pricing. - [Contact](https://dot2.solutions/contact): Talk to a human — booking, email, support chat. - [Partners](https://dot2.solutions/partners): Certified partnerships: Intercom, Crowdin, Cal.com, Lovable. ## Expertise - [Intercom Expert](https://dot2.solutions/intercom-expert): Intercom implementation, Fin AI, workflows, monitors. - [Lovable Expert](https://dot2.solutions/lovable-expert): Lovable.dev partner — production apps, SSR, SEO. - [Web Development & Design](https://dot2.solutions/web-development-and-design): Custom web apps, design systems, performance. - [Localization](https://dot2.solutions/localization): Multilingual sites and apps with Crowdin workflows. ## Resources - [Resources hub](https://dot2.solutions/resources): Index of blog, case studies, lab, and templates. - [Blog](https://dot2.solutions/blog): Articles on AI, support automation, web, and SEO. - [Case Studies](https://dot2.solutions/case-studies): Real client projects with measurable outcomes. - [Lab](https://dot2.solutions/lab): Interactive experiments and open components. - [Prompt Templates](https://dot2.solutions/prompt-templates): Copy-paste UI prompts with live previews. - [Video Tutorials](https://dot2.solutions/video-tutorials): Short tutorials on Intercom, Lovable, and AI. ## Recent articles - [Lovable's New SEO Feature, Tested Two Ways — and the Part Curl Can't See](https://dot2.solutions/blog/lovable-seo-curl-test): I almost wrote a different post. Curl said Lovable's new discoverability suite did nothing. A second test — and an email to Lovable support — showed two mechanisms running side by side, and why one of them is invisible by design. - [Lovable Just Shipped SSR. Here's What It Solves, and What It Doesn't.](https://dot2.solutions/blog/lovable-ssr-tanstack-start): Lovable quietly migrated to TanStack Start with full server-side rendering. The SEO and GEO problem that was about to push me off the platform is solved — for new projects. Existing projects are a different story. - [Eoghan Said "Fin for Dentists." He's Right. Here's What That Actually Means.](https://dot2.solutions/blog/fin-api-platform-eoghan-fin-for-dentists): Intercom launched the Fin API Platform with $250K/year contracts and Apex — a specialized LLM outperforming GPT-5.4 and Opus 4.5. But the real story isn't the model. It's the vertical implementation gap. - [Intercom Monitors: Completing the Observability Loop for AI Support](https://dot2.solutions/blog/intercom-monitors-ai-observability): Intercom's Monitors feature closes the Analyze phase of the Fin flywheel — bringing structured, repeatable QA to AI-powered support at scale. Here's what it means for your operation. - [The Lovable SEO Reality Check: What I Learned Building dot2.solutions](https://dot2.solutions/blog/lovable-seo-reality-check): A first-person account of hitting every SEO wall a Lovable app can hit — and what actually fixes them. From duplicate canonicals to broken OG images, here's the honest audit. - [Why We Built Our Own Cross-Domain SSO (And When You Should Too)](https://dot2.solutions/blog/sso-satellite-architecture): A deep dive into Supabase cross-domain authentication: why we built a custom SSO system with Lovable instead of using Clerk or Auth0, the token exchange architecture, and a complete security testing checklist. - [The Essential Guide to Transform Your Business in 2026](https://dot2.solutions/blog/transform-business-2026): Most 'digital transformation' advice is useless. After helping Swiss and European SMEs automate their customer support operations, here's what actually moves the needle — and what's just expensive noise. - [Proactive Support in the AI Agent Era: How Fin 3 Changes Everything](https://dot2.solutions/blog/proactive-support-ai): Stop reacting to customer issues. Start preventing them. Learn how Intercom's Fin 3 transforms proactive support from 'nice to have' to competitive necessity. - [How to Add Buttons That Open Fin with Pre-filled Questions](https://dot2.solutions/blog/fin-quick-questions): Learn how to create interactive buttons on your website that open Intercom's Fin AI assistant with pre-populated questions, improving user engagement and support efficiency. - [Why Work with a Local Intercom Consultant in Switzerland?](https://dot2.solutions/blog/intercom-consultant-switzerland): Discover the advantages of partnering with a Swiss-based Intercom consultant for your customer support automation. From data privacy to multilingual expertise, learn why local matters. - [The Future of Customer Experience: How AI Agents Like Intercom's Fin 3 Will Transform Support, Sales & Success](https://dot2.solutions/blog/fin3-future-customer-experience): Intercom's Fin 3 marks a major turning point in customer experience. This isn't just a smarter chatbot — it's the beginning of the AI Customer Agent era. - [AI Agents: The Future of Human-Computer Collaboration](https://dot2.solutions/blog/ai-agents-human-computer-collaboration): Discover how autonomous AI agents are revolutionizing the way we work, communicate, and solve complex problems in 2025. ## Optional - [Legal Center](https://dot2.solutions/legal): All legal documents in one place. - [Terms of Service](https://dot2.solutions/terms): Terms governing use of our services. - [Privacy Policy](https://dot2.solutions/privacy): How we collect and process personal data. - [Imprint](https://dot2.solutions/legal/imprint): Swiss legal entity and contact details. - [llms-full.txt](https://dot2.solutions/llms-full.txt): Full content export for AI assistants. - [Sitemap](https://dot2.solutions/sitemap.xml): Machine-readable site index.